Terms of Use

Effective as of September 20, 2026

These Terms of Use govern access to and use of the MyPrime™ website (hereinafter referred to as the “Site”).

By accessing or using the Site, you agree to these Terms of Use. If you do not agree to these terms, you must not use the Site.

Site Publisher

The Site is operated by RJ GROUP, a sole proprietorship operating the MyPrime™ brand.

SIREN: 108 264 078

Registration: 108 264 078 R.C.S. Brest

Email: contact@myprime.fr

Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms of Use.

In particular, you must not:

• use the Site in a fraudulent or unlawful manner;
• attempt to gain unauthorized access to certain parts of the Site or its computer systems;
• disrupt or compromise the operation of the Site;
• intentionally introduce viruses, malware or any other element likely to damage the Site;
• use the Site in a manner that infringes the rights of MyPrime™, another user or a third party.

We reserve the right to restrict or suspend access to the Site in the event of abusive, fraudulent or otherwise prohibited use, subject to any rights you may have under applicable law.

Information Available on the Site

We make every effort to provide accurate, complete and up-to-date information.

However, some information may contain errors, omissions or inaccuracies, particularly with regard to:

• product descriptions;
• prices;
• availability;
• delivery times;
• photographs or visuals;
• product features.

Where we identify an error, we will make reasonable efforts to correct it as soon as possible.

Product-related information is provided in connection with the sale of the products and does not constitute medical advice.

MyPrime™ products are intended to provide support, comfort and assistance with movement. They do not replace a diagnosis, treatment or follow-up by a healthcare professional where such care is necessary.

Orders and Purchases

Purchases made on the Site are governed by our General Terms and Conditions of Sale.

These set out, in particular, the rules applicable to:

• orders;
• prices;
• payments;
• delivery;
• the right of withdrawal;
• returns and refunds;
• statutory warranties.

In the event of any conflict between these Terms of Use and the General Terms and Conditions of Sale in relation to a purchase, the General Terms and Conditions of Sale shall prevail.

Customer Accounts

Where the Site allows the creation of a customer account, you are responsible for the accuracy of the information you provide and for keeping your login credentials confidential.

You must not share your password or login information with unauthorized persons.

You are encouraged to contact us promptly if you believe that your account is being used without your authorization.

Intellectual Property

The Site and the elements that make it up, including:

• texts;
• photographs;
• videos;
• logos;
• graphics;
• visuals;
• layout elements;
• trade names;
• distinctive signs;

may be protected by intellectual property laws.

Except where prior authorization has been granted or where otherwise permitted by law, any reproduction, copying, modification, distribution, exploitation or commercial use of all or part of the Site is prohibited.

Links to Third-Party Websites

The Site may contain links to websites or services operated by third parties.

These websites are not necessarily controlled by MyPrime™ and may have their own terms and policies.

MyPrime™ shall not be responsible for the content, operation or practices of independent third-party websites.

We recommend reviewing their terms of use and privacy policies before using them.

Services Provided by Shopify

Our store is powered by Shopify.

Certain features of the Site, including those relating to hosting, payments, customer accounts or certain e-commerce functions, may be provided by Shopify or by third-party service providers.

The use of some of these services may also be subject to the terms and conditions of the relevant service provider.

Availability of the Site

We make every effort to keep the Site accessible and operational.

However, we do not guarantee that the Site will be available at all times or without interruption.

Access may, in particular, be temporarily interrupted due to:

• maintenance;
• updates;
• technical issues;
• outages;
• events beyond our control.

We may also modify, suspend or remove certain Site features where necessary, subject to applicable legal obligations.

Liability

MyPrime™ shall not be held liable for damage resulting from use of the Site contrary to these Terms of Use or to the recommendations provided.

In particular, we shall not be liable for damage directly attributable to:

• improper use of the Site;
• improper use of a product;
• use that is clearly contrary to the instructions provided;
• an event of force majeure;
• or the fault of the Customer or a third party.

Nothing in these Terms of Use is intended to limit any mandatory consumer rights granted by law.

Personal Data

The processing of your personal data is described in our Privacy Policy.

In particular, you can find information there regarding:

• the data collected;
• the purposes of processing;
• recipients;
• cookies;
• your rights;
• how to contact us.

Cookies

The Site may use cookies and similar technologies.

Some cookies are necessary for the operation of the Site.

Others may require your consent, particularly for audience measurement, analytics or advertising.

Where your consent is required, you can manage your choices using the preference management tool available on the Site.

Changes to These Terms

We may amend these Terms of Use in order to take into account, in particular:

• changes to the Site;
• new features;
• changes to our practices;
• regulatory changes.

The applicable version is the version published on the Site.

Changes do not retroactively affect rights and obligations that have already arisen where the law does not permit this.

Applicable Law

These Terms of Use are governed by French law.

Where a user is a consumer residing in another country, this provision does not deprive them of any mandatory protections they may benefit from under the laws applicable in their place of residence.

Contact

If you have any questions regarding these Terms of Use, you can contact us by telephone at +33 7 84 10 44 33, by email at contact@myprime.fr, or by mail at:

5 place des déliisseurs
29200 Brest
France